We are considering this issue resolved. Email notifications for the vConsole platform now behave as designed. Thank you again for your patience!
Posted Apr 29, 2019 - 22:10 PDT
We have completed our maintenance window to resolve the issues with email notifications for the vConsole platform. Please keep an eye on our status incident as we monitor it throughout the evening. We deeply apologize for the inconvenience, and appreciate your patience in this. Thank you very much!
Posted Apr 29, 2019 - 20:42 PDT
We are continuing to prolong the maintenance window to resolve the vConsole platform's issue with email notifications.
Posted Apr 29, 2019 - 20:11 PDT
We have scheduled a maintenance window for 5:15 PST this evening in attempt to find a resolution to the email notification issue for customers on the vConsole platform
Posted Apr 29, 2019 - 16:38 PDT
We are persisting investigation on today's issue regarding email notifications for customers on our vConsole platform
Posted Apr 29, 2019 - 14:22 PDT
We are continuing to look into the email notifications for the vConsole platform
Posted Apr 29, 2019 - 12:43 PDT
We are seeing delays in sending emails for VConsole. This may be related to work performed overnight. The team is working on the issue.
Posted Apr 29, 2019 - 08:38 PDT
VConsole access has been restored. The team will be monitoring the systems into the morning before considering this incident is resolved.
Posted Apr 29, 2019 - 02:35 PDT
We are implementing a permanent resolution for this incident. This will interrupt access to Web Services for a 2-5 minutes. This may impact phone services for some customers for 1-2 minutes.
Posted Apr 29, 2019 - 00:28 PDT
We have restored VConsole access. It will be intermittent while the team continues work on the underlying issue.
Posted Apr 28, 2019 - 23:42 PDT
We are continuing to work on a resolution for this issue.
Posted Apr 28, 2019 - 21:50 PDT
The team continues working on the issue with VConsole.
Posted Apr 28, 2019 - 19:56 PDT
Access to the VBilling portal has been restored. We are working on resolving the issue with VConsole.
Phone Services are not affected.
Posted Apr 28, 2019 - 19:07 PDT
We have identified the components affected and are working to resolve the issue. Phone service is not affected.