Resolved -
We consider this issue as resolved.
Our support team is available to assist you 24/7.
Thank you for your patience, and We apologize for any inconvenience this issue caused.
Jan 21, 15:13 PST
Monitoring -
We have deployed a fix for the issue of updating e911 addresses for VoIP lines, not working properly.
Our team will be monitoring the performance of the fix for the next 12 hours to ensure the update is performing as expected.
Thank you for your patience during this incident.
Jan 8, 15:15 PST
Update -
We are pushing toward a fix for this issue, and appreciate your patience while doing so. In the meantime, if you need to update your e911 address, please contact our support team directly at 888-825-0800, option 2, open 24 hours a day, 7 days a week.
We're more than happy to help you through this during this time. Thanks again for your patience!
Jan 8, 10:27 PST
Update -
We are continuing to work on the e911 address issue. Existing e911 address configurations are still valid.
If you need to update your e911 address, please contact our support team at 888-825-0800 option 2. We are open 24 hours a day, 7 days a week. Thank you for your patience during this time.
Jan 8, 08:26 PST
Update -
Work continues towards a fix for this issue. Current e911 configurations on vConsole VoIP lines stand.
If you need to update your e911 address, please contact our support team at 888-825-0800 option 2. We are open 24 hours a day, 7 days a week. Thank you for your patience during this time.
Jan 8, 07:30 PST
Update -
We are continuing to work on a fix for this issue this morning. Current e911 configurations on vConsole VoIP lines stand.
If you need to update your e911 address, please contact our support team at 888-825-0800 option 2. We are open 24 hours a day, 7 days a week. Thank you for your patience during this time.
Jan 8, 06:22 PST
Update -
We are continuing to work on a fix for this issue.
Jan 7, 19:50 PST
Identified -
We have identified the issue with updating the vConsole e911 addresses, and will be working through tomorrow to resolve the issue. We have a workaround detailed below. For reference though, each phone's current e911 configuration in the vConsole is valid, and will behave as configured if you use a phone to dial 911.
If you need to update your e911 address on a phone, please contact our support team at
support@virtualpbx.com, or 888-825-0800 option 2. Our support team is open 24 hours a day, 7 days a week.
We will update the status tomorrow morning as we progress further.
Jan 7, 17:45 PST
Investigating -
We are currently investigating an issue where updating a VoIP line's e911 address, either to a new or existing address on an account, is returning an error. This affects our vConsole platform only.
We will provide regular updates to this issue, and if you have any questions or concerns, our support team is on hand. Thank you for your patience during this!
Jan 7, 16:19 PST
